Vaibhav

Stamp It! is a time-limited purchase event.  Based on players' segments, they will have a different number of stamps they need to collect in order to earn different rewards from boxes. Making a...

General information Issues with social media links can come in many varieties. Before offering assistance with the player's problem, please make sure we understand exactly what the player is try...

Before we pick what macro should be used when a player contacts us again, we must first identify if the player is contacting us about the same case, or a similar case. Same case - this means t...

🧾Receipt Example Screenshots Before we can investigate purchase issues or offer a Google/Appcharge refund, we will need the correct screenshot from the player in order to help us correctly ide...

When the player continues to contact us about the same case (could be either reopens or new tickets), the macro flow will eventually lead us to use End of Discussion.Macro Flow When a player...

To start with, please be aware that everything written in this article overrides the No Video Logs Procedure. ❗️Make sure that the last booster used in the "last_booster" tag and "Last Booster ...

Stamp It! is a time-limited purchase event.  Based on players' segments, they will have a different number of stamps they need to collect in order to earn different rewards from boxes. Making a...

General information Issues with social media links can come in many varieties. Before offering assistance with the player's problem, please make sure we understand exactly what the player is try...

Before we pick what macro should be used when a player contacts us again, we must first identify if the player is contacting us about the same case, or a similar case. Same case - this means t...

🧾Receipt Example Screenshots Before we can investigate purchase issues or offer a Google/Appcharge refund, we will need the correct screenshot from the player in order to help us correctly id...